FAQ
How to Order
Moa Revival products live with Celia's other creations on www.cecily.co.nz. Ordering from this site is very simple. Just click on the "add to cart" button on our product pages to add an item to your cart. Then proceed to checkout, following the step by step instructions you are given there.
Your order is important to us so let us know if you are having problems and we'll sort it out.
Payment
For members of the public, all our prices are in New Zealand dollars. When you register you will divulge whether you live in New Zealand or not. This allows us to meet the legal requirement of charging GST(NZ) to New Zealand residents, but not to those living outside New Zealand. Our web site order form uses a secure server to gather credit card details. This will ensure your details are only seen by us. We do not store your credit card details.
Freight
If you are a member of the public living within New Zealand there is no charge for freight. If you live outside New Zealand there is a flat $10NZ freight fee.
For retailers within New Zealand we charge freight at cost. Retailers in Australia are charged a maximum freight fee of $18A per order.
Delivery
Within New Zealand we only use the reputable Peter Baker Transport and NZ Post. Please allow 2-3 days (this may vary depending upon where you live) for most of the year, but more at Christmas (see below).
For the Rest of the World delivery is by NZ Post air freight with a delivery target of seven days for most of the year, but more at Christmas (see below).
Here is the web address to see the NZ Post closing dates for Christmas mail: http://www.nzpost.co.nz/christmas#mailingdates
Guarantee
If there are any problems just return the goods in an unused and as new condition and we will refund you in full.
Moa Revival products live with Celia's other creations on www.cecily.co.nz. Ordering from this site is very simple. Just click on the "add to cart" button on our product pages to add an item to your cart. Then proceed to checkout, following the step by step instructions you are given there.
Your order is important to us so let us know if you are having problems and we'll sort it out.
Payment
For members of the public, all our prices are in New Zealand dollars. When you register you will divulge whether you live in New Zealand or not. This allows us to meet the legal requirement of charging GST(NZ) to New Zealand residents, but not to those living outside New Zealand. Our web site order form uses a secure server to gather credit card details. This will ensure your details are only seen by us. We do not store your credit card details.
Freight
If you are a member of the public living within New Zealand there is no charge for freight. If you live outside New Zealand there is a flat $10NZ freight fee.
For retailers within New Zealand we charge freight at cost. Retailers in Australia are charged a maximum freight fee of $18A per order.
Delivery
Within New Zealand we only use the reputable Peter Baker Transport and NZ Post. Please allow 2-3 days (this may vary depending upon where you live) for most of the year, but more at Christmas (see below).
For the Rest of the World delivery is by NZ Post air freight with a delivery target of seven days for most of the year, but more at Christmas (see below).
Here is the web address to see the NZ Post closing dates for Christmas mail: http://www.nzpost.co.nz/christmas#mailingdates
Guarantee
If there are any problems just return the goods in an unused and as new condition and we will refund you in full.
© 2016 Moa Revival, New Zealand. Ph 64 3 328 7150, Fax 64 3 328 7152, moa@cecily.co.nz